This is the user guide for The Bug Genie 3. Use this guide as a starting point if you're stuck or if you need help figuring something out.
This documentation has been updated for version The Bug Genie version 3.2.

Places to start

• FAQ - this has a list of most common questions for installation, setup and configuration
• Upgrade notes - a list of things worth knowing when upgrading The Bug Genie
• Getting started - getting started with The Bug Genie
• WikiFormatting - how does the text formatting in The Bug Genie work
• Using camel casing - how to use it, and how to avoid it

Configuration

• How permissions works - introduction to how permissions are handled
• How roles works - and how they differ from regular permissions
• How the security policy works - what's the difference between "restrictive" and "permissive"?
• What is an issue type scheme - how do they work, and why do you need it.
• What is the default issue type scheme setup.
• What is a workflow - and how do they work
• What is a workflow step
• Transitioning between steps in a workflow
• Add details during a transition
• How is the default workflow in The Bug Genie

Features

• Milestones and releases - what's the difference?
• Mailing - how to setup and use incoming and outgoing email
• Incoming email - how to setup and use incoming email for creating, managing and replying to tickets
• Delayed mailing - how to queue outgoing emails and send them in batches
• JSON API - integrate TBG with other systems easily